Order preparation times
Our jewellery is handmade to order. Preparation times vary according to the number of processes involved and stock levels. However a majority of our products are offered on a READY TO SHIP basis with expedited preparation times. Please see each product for specific preparation times. Please get in touch with the studio if you need your order quickly, or for a special occasion via email@example.com
Ready to Ship
Please see our READY TO SHIP section for items with expedited preparation times.
Ready to ship items are in stock and will be dispatched to you within 3-5 business days for brass pieces and 2-3 weeks for gold plated versions to allow for the plating process.
Please note that if you order a non-ready to ship alongside a ready to ship item we will ship both according to the longer preparation time stated for the non-ready to ship item. Similarly, if you order a gold ready to ship item alongside a brass ready to ship item we will ship both according to the longer preparation time stated for the gold ready to ship item. You can of course order ready to ship items separately so that you receive them as fast as possible, and then place an additional order for anything else you wish to purchase – but each order will be subject to its own shipping costs as determined at checkout.
Shipping times are estimated in addition to preparation times.
All options are provided at checkout.
Tracking information will be emailed upon order dispatch. If your order has not arrived after the time estimated at checkout, please first check the tracking link in your order dispatch email, and then if you require further assistance contact the studio at firstname.lastname@example.org
We offer free DHL Express shipping worldwide for any order totalling £150 or more (not inc. the shipping cost itself). For orders totalling less than £150 we offer various shipping options, dependent on your country of delivery – please view your cart to use our shipping calculator, or proceed through checkout to see your shipping options before committing to buy.
Import Duties and Taxes
Import duties and taxes are not the responsibility of Ruby Jack and are to be paid by the customer if and where applicable.
Since we are a UK-based business, there have been some significant changes for customers buying from and importing to countries in the European Union (as well as Iceland, Liechtenstein, Norway and Switzerland). Please see our dedicated page on this here.